It is my wish to offer complete satisfaction to my customers with the service and products offered by ColourMatrix. If for any reason you wish to contact me regarding queries, suggestions and of course much appreciated compliments please firstly email me . I will get back to you promptly within 48 hours.
Orders & Inquires:
My primary method for placing orders is via the website which is quick, easy and secure. In the event of a problem I am available by email to help. Please note that there might be a time difference from your country to mine.
Orders are processed usually within 24 hours. In busy periods processing times can extend to 48 hours.
Any shipping delays or slow processing times will be notified .
Delivery Time Scales & Tracking - Items Missing or Damaged
In rare occasions if an item is thought to be short delivered or damaged please notify me with details immediately or within 14 working days via email from time of order placed. I will arrange for the appropriate action to resolve this.
I reserve the right not to take action to any persons advising me after this point as I only have a short period to report and claim against any losses with the courier or postage systems used.
UK orders normally arrive within 7 days. Any items not received within 14 days should be notified in writing immediately.
European Orders normally arrive within 7-10 days. Any items not received within 14 days should be notified in writing immediately.
International Orders normally arrive within 10-14 days. Any item not received within 20 days should be notified in writing immediately.
OFTEN, DELAYED parcels are actually waiting to be collected and have been carded via the relevant courier post system. Sometimes these cards go astray and the items are subsequently returned to us.
Buyer’s Responsibility As soon as the goods have been delivered to your door you will be responsible for them. I will only deliver goods to the address on the order. Any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods should be conveyed to me as soon as possible after the delivery - please include a picture. In the unlikely event that your goods are lost in transit or arrive damaged, please notify me at ashtara.ra (at) gmail.com Damage in transit: If goods arrive in a damaged condition, if possible make a note on the consignment note, or inform me as soon as possible after the delivery.
I am not a medical doctor and do not claim to be one. I do not diagnose, advise on, heal or claim to cure any health (physical, emotional or mental) problems. Please contact your licensed physicians for such matters.